BankTech Platform and Components
All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

BankTech Platform Operational
90 days ago
99.87 % uptime
Today
BankTech API Operational
90 days ago
99.87 % uptime
Today
BankTech Web App Operational
90 days ago
99.87 % uptime
Today
Bank Integrations Operational
90 days ago
99.93 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
99.93 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
99.93 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
99.93 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
99.93 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
99.93 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
99.93 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
99.93 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
99.93 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
99.93 % uptime
Today
Data Services Operational
90 days ago
99.8 % uptime
Today
Bank Account Verification Operational
90 days ago
99.67 % uptime
Today
RSA ID Verification Operational
90 days ago
99.93 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
99.87 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
99.87 % uptime
Today
BankTech API Sandbox Operational
90 days ago
99.87 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 16:20 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:20 CAT
Scheduled - Dear Valued Client

Please take note Absa Bank Ltd has a planned Software Release this upcoming weekend.

Change Window:
Start: Saturday, 16 March 2024:23h00 PM
End: Sunday, 17 March 2024: 05h00 AM

Client impact:
There will be downtime during the change window and a delay with the delivery of bank statements and response files on Sunday morning. The estimated time for backlog of files to be cleared is around 11:00 AM.

The change will be monitored with all support groups on high alert.

Mar 12, 10:21 CAT
Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 21:18 CAT
Update - To our valued clients,

Please note the below status from Microsoft, this message was last updated at 14:23 UTC on 14 March 2024

Current Workstreams: We are exploring the following mitigation workstreams

Working with our local network partner to fix defective links.
Exploring traffic redirection and optimization on our network


We estimate that these workstreams will take up to 12 hours to complete.

Customers who are experiencing severe disruption to their operations may want to consider their BCDR options.

The next update will be provided in 4 hours or as events warrant.

Mar 14, 17:20 CAT
Update - To our valued clients,

Please note the below status from Microsoft.

Network latencies - South Africa North and South Africa West.

Impact Statement: Starting at 10:30 UTC on 14 Mar 2024, customers using Azure Services in South Africa North and South Africa West may experience increased network latency or packet drops when accessing their resources.

Current Status: We have determined that multiple fibre cables on the West Coast of Africa — WACS, MainOne, SAT3, ACE — have been impacted which reduced the total capacity supporting our Regions in South Africa.

In addition to these cable impacts, the ongoing cable cuts in the Red Sea — EIG, Seacom, AAE-1 — are also impacting capacity on the East Coast of Africa.

This combination of incidents has impacted all Africa capacity – including other Cloud providers and public Internet as well.

Current Workstreams: We are exploring the following mitigation workstreams

Working with our local network partner to fix defective links.
Exploring traffic redirection and optimization on our network
The next update will be provided in 60 minutes, or as events warrant

This message was last updated at 13:22 UTC on 14 March 2024

Mar 14, 16:15 CAT
Update - To our valued clients,

Further to our communication, please note that the services have been restored and our team is running BCM restoration procedures to ensure your data integrity. Kindly inform your account manager of any issues experienced.

We appreciate your patience during this time.

Kind regards
BankTech Incident Response Team

Mar 14, 16:11 CAT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 16:10 CAT
Identified - To our valued clients,

Further to our major outage notification, please note that the Infrastructure Support Engineering Team has identified the issue and confirmed it with the infrastructure provider.

Once connectivity has been restored, we will ensure no data loss and communicate once the services have been restored.

Mar 14, 14:47 CAT
Update - We are continuing to investigate this issue.
Mar 14, 13:23 CAT
Investigating - To our valued clients,


Please be advised that Microsoft Azure infrastructure services are currently experiencing a major outage at 12:50 pm 2024/03/14.

Due to Banktech's use of these services, this will affect our platform.

We are awaiting further information regarding the outage and will provide updates as they are received.

We appreciate your patience during this time.

Kind regards
BankTech team

Mar 14, 13:23 CAT
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 20:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 19:00 CAT
Scheduled - Dear Client

This notification serves to inform you that we will be implementing a maintenance change on the 9th of March 2024.

Change Window:
Start: Saturday, 9 March 2024 at 18:00 PM
End: Saturday, 9 March 2024 at 20:00 PM

Downtime:
We don't anticipate any downtime during the change window but there might be intermittent failures which may impact Debicheck Mandate and Collection files.

Mar 9, 18:53 CAT
Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.