BankTech Platform and Components
All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

Uptime over the past 90 days. View historical uptime.
BankTech Platform Operational
90 days ago
100.0 % uptime
Today
BankTech API Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Operational
90 days ago
100.0 % uptime
Today
Bank Integrations Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
100.0 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
100.0 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
99.63 % uptime
Today
Bank Account Verification Operational
90 days ago
99.35 % uptime
Today
RSA ID Verification Operational
90 days ago
99.92 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
100.0 % uptime
Today
BankTech API Sandbox Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
ABSA - Planned Maintenance on 13-14 August 2022 Aug 13, 22:00 - Aug 14, 05:00 CAT
Scheduled - Dear Client

This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance on core applications and will impact both Host + CAPI
This will impact the following service: RTC Payment (Real time clearance).
No downtime anticipated but there may be intermittent delays in processing files during the change window.
The change will be monitored.
Aug 12, 11:00 CAT
ABSA - CAPI Production Maintenance Scheduled for 13 August 2022 Aug 13, 22:00-23:00 CAT
Scheduled - Dear Client

This notification serves to inform you that ABSA will be implementing a production change on the 13th of August 2022.
Downtime is expected and there will be intermittent delays in processing files during the change window.

The change will be monitored.
Aug 12, 11:02 CAT
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022
Home Affairs Intermittent Downtime - Affected Service ID Verification
Resolved - The Department of Home Affairs services have been restored. All affected services are up and running.
We are currently monitoring the stability of these systems and services.
We apologise for the delay and inconvenience caused.
Aug 11, 14:31 CAT
Investigating - The Department of Home Affairs (DHA) is currently experiencing intermittent downtime that affects all of its service providers nationally.
Technicians are working to restore the connection as soon as possible. We will update you as soon as the service is back up.
We apologise for the inconvenience caused.
Aug 11, 11:25 CAT
Aug 10, 2022
Home Affairs Intermittent Downtime - Affected Service ID Verification
Resolved - SERVICES RESTORED
The Department of Home Affairs services have been restored.
All affected services are up and running.
We are monitoring the stability. We apologise for the delay and inconvenience caused.
Aug 10, 13:07 CAT
Investigating - The Department of Home Affairs (DHA) is currently experiencing intermittent downtime that affects all of its service providers nationally.
Technicians are working to restore the connection as soon as possible. We will update as soon as the service is back up.
We apologise for the inconvenience caused.
Aug 10, 11:31 CAT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Capitec is experiencing intermittent issues across multiple platforms
Resolved - Update from Capitec: Thank you to our clients for your patience. The issue has been resolved. All channels are operational.
Aug 6, 11:55 CAT
Update - Update from Capitec: We are still experiencing technical issues. We are absolutely committed to resolving the issue and have experts who are on it. We sincerely apologise for the inconvenience caused to affected clients.

Only card payments and ATM’s online are working. Digital banking channels and their branches are still down.

No timeline for resolution provided.
Aug 5, 12:20 CAT
Update - Capitec is still experiencing an infrastructure problem in the central servers that support their banking channels.
Feedback received: We are committed to resolving this as soon as possible and have a team of technology experts correcting the problem.
Aug 5, 08:28 CAT
Investigating - We are aware that Capitec Bank Account Verifications are not operational. Turnaround time unknown.
Aug 4, 13:30 CAT
Aug 5, 2022
Aug 4, 2022
Aug 3, 2022
ABSA - Delay with DebiCheck Collection responses for 3rd August 2022
Resolved - Dear Client

ABSA made us aware that there was a delay in processing the Collection responses for the 3rd August 2022.

The issue has been resolved and all Collection responses for 3 August 2022 has been sent out successfully.

We do apologise for the inconvenience this has caused.
Aug 3, 08:00 CAT
Aug 2, 2022

No incidents reported.

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