BankTech Platform and Components
All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

Uptime over the past 90 days. View historical uptime.
BankTech Platform Operational
90 days ago
100.0 % uptime
Today
BankTech API Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Operational
90 days ago
100.0 % uptime
Today
Bank Integrations Operational
90 days ago
99.99 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
99.94 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
100.0 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
100.0 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Operational
90 days ago
100.0 % uptime
Today
RSA ID Verification Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
100.0 % uptime
Today
BankTech API Sandbox Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023
Heads up: Mismatch of Debicheck Disputes response files vs settlements
Completed - The scheduled maintenance has been completed.
Sep 28, 14:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:00 CAT
Scheduled - Dear Valued Client

This notification serves to inform you that we are aware of the fact that some of the dispute settlements are not debited on the same day the response file is processed.

The root cause has been identified and a fix can only be implemented after the month-end freeze to address this.

We do apologise for the inconvenience caused.


Yours sincerely
The Absa Team
Sep 28, 08:33 CAT
Sep 27, 2023
Heads up: FNB RTC (Realtime Clearing) payments Intermittently Unavailable
Completed - The scheduled maintenance has been completed.
Sep 27, 19:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 16:02 CAT
Scheduled - Dear Valued Client

First National Bank Ltd advised participating banks that they are experiencing intermittent failures with the processing of incoming payments.

RTC payments will be temporarily unavailable until further notice but other payment methods can still be used.


Yours sincerely
The Absa Team
Sep 27, 15:32 CAT
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Absa Bank Planned Monthly Routine Maintenance on 24 September 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 21:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:01 CAT
Scheduled - Dear Valued Client

This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance change on our mainframe application on 24 September 2023.

Change Window:
Start: Sunday, 24 September 2023 at 14:00pm
End : Sunday, 24 September 2023 at 21:00pm


Downtime:
This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.

• RTC Payment (Real-time clearance )
• Debi-Check
• Host files


Downtime:
There will be intermittent downtime and therefore causing processing delays during the change window.
The change will be monitored with all support groups on high alert.
Sep 19, 13:09 CAT
Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Absa Access Deployment Scheduled for the 19th September 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 21:31 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 CAT
Scheduled - Dear Valued Client

This notification serves to inform you that we will be implementing a deployment change tonight the 19th of September 2023 that may impact CAPI Mandates and Payments.

Change Window:
Start: Tuesday, 19th Sept 2023 at 21:00 pm
End: Tuesday, 19th Sept 2023 at 21:30 pm

Downtime:
We do anticipate downtime during the change window.

The change will be monitored with all support groups on high alert.
Sep 19, 15:21 CAT
Investec Bank Maintenance Scheduled for 18 September 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:00 CAT
Scheduled - Dear Client

This notification serves to confirm that Investec Bank will be deploying maintenance on their infrastructure.

Implementation Times:

Start time: Monday 18 September 2023: 21:00 PM
End time: Monday 18 September 2023: 23:00 PM

Impact:
RTC (Real Time Clearance)

Downtime:
There will be intermittent downtime and therefore causing processing delays during the change window.
Sep 18, 09:24 CAT
Sep 18, 2023
Sep 17, 2023
Absa Bank Planned Routine Maintenance 17-18 September 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 20:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 CAT
Scheduled - Dear Valued Client

This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance change on our mainframe application on 17-18 September 2023.

Change Window:

Start: Sunday 17 September 2023 at 13:00 PM
End : Monday, 18 September 2023 at 02:00 AM

Downtime:

Start: Sunday 17 September 2023 at 18:00 PM
End : Sunday 17 September 2023 at 20:00 PM

Impacted service:

RTC Payment (Real time clearance)
CAPI RTC Payments
Sep 14, 11:13 CAT
BankserveAfrica Network Update scheduled for 17 September 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:30 CAT
Scheduled - Dear Client

This notification serves to confirm that BankserveAfrica will be deploying an update on their network.

Implementation Times:

Start time: Sunday 17 September 2023 :00:30 AM
End time: Sunday 17 September 2023 : 05:00 AM

Impact:
Account Holder Verification (Realtime/Batch)

Downtime:
There will be intermittent downtime and therefore causing processing delays during the change window.
Sep 15, 09:58 CAT
Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

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