BankTech Platform and Components
All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

BankTech Platform Operational
90 days ago
100.0 % uptime
Today
BankTech API Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Operational
90 days ago
100.0 % uptime
Today
Bank Integrations Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
100.0 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
100.0 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
99.86 % uptime
Today
Bank Account Verification Operational
90 days ago
99.73 % uptime
Today
RSA ID Verification Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
100.0 % uptime
Today
BankTech API Sandbox Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024
Resolved - Dear Valued Client

This notification serves to inform you that we are aware of the slow response on processing Host response files at present.

Following our previous communication regarding the delay in processing host response files, the issue has been resolved and the backlog cleared accordingly.

We sincerely apologise for the inconvenience caused.

No Further updates to follow.

Mar 1, 09:00 CAT
Resolved - Dear Valued Client

Please note that the AVS-R service is available and to inform you that the issue has been resolved.

No further updates.

Mar 1, 08:19 CAT
Identified - Dear Valued Client.

BankTech makes use of Standard Bank's AVSR service, Standard Bank is currently experiencing an outage with its AVSR service.

They are currently working on rectifying the fault, further updates to be provided.

Feb 29, 15:34 CAT
Investigating - Dear Valued Client

We are aware that the BankTech bank account verification service AVSR, is currently experiencing an outage.

Our operations team are currently busy with the investigation, updates shall be provided once received.

Feb 29, 13:32 CAT
Feb 29, 2024
Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 17:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 14:00 CAT
Scheduled - Dear Client

This notification serves to confirm that BankserveAfrica will be deploying maintenance on their infrastructure

Implementation Times:
Start time: Sunday 18 February 2024: 14:00 PM
End time: Sunday 18 February 2024: 17:00 PM

Impact:
Account Holder Verification (Realtime/Batch)
Debicheck Rail

Downtime:
There will be intermittent downtime therefore causing processing delays during the change window.

Feb 14, 10:07 CAT
Completed - The scheduled maintenance has been completed.
Feb 18, 10:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 21:00 CAT
Scheduled - Dear Client

This notification serves to inform you that we will be implementing a maintenance change on the 17th of February 2024.

Change Window:
Start: Saturday, 17 February 2024 at 21:00 PM
End: Sunday, 18 February 2024 at 10:00 AM

Downtime:
We don't anticipate any downtime during the change window but there might be intermittent failures.

Feb 14, 10:05 CAT
Feb 17, 2024