BankTech Platform and Components
All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

Uptime over the past 90 days. View historical uptime.
BankTech Platform Operational
90 days ago
99.93 % uptime
Today
BankTech API Operational
90 days ago
99.93 % uptime
Today
BankTech Web App Operational
90 days ago
99.93 % uptime
Today
Bank Integrations Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
100.0 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
100.0 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
100.0 % uptime
Today
Bank Account Verification Operational
90 days ago
100.0 % uptime
Today
RSA ID Verification Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
99.93 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
99.93 % uptime
Today
BankTech API Sandbox Operational
90 days ago
99.93 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 31, 2023

No incidents reported today.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023
ABSA: Intermittent delay processing Host / Debi-Check files and NMB messages
Resolved - This incident has been resolved.
May 23, 10:01 CAT
Identified - Dear Valued Client

This notification serves to confirm that ABSA is aware of intermittent delays in processing Host / Debi-Check files and NMB messages
The incident has been escalated and our technical support team is underway to investigate and remediate the issue.

Further update to follow.
May 22, 10:42 CAT
May 22, 2023
May 21, 2023
Absa Bank Planned Deployment on 21 May 2023
Completed - The scheduled maintenance has been completed.
May 21, 09:32 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:00 CAT
Scheduled - Dear Client

This notification serves to confirm that Absa Bank Ltd is conducting a planned data base migration to remediate challenges experienced with the processing of Host files via the SFTP process.

Change Window:
Start time: 21 May 2023 at 05:00
End time: 21 May 2023 at 09:30

This will impact on the batch services only (no impact to CAPI service):
RTC Payment (Real time clearance )
Debi-Check
Host files (EFT/AVS)

Downtime:
There may be intermittent delays in processing files during the change window.
The change will be monitored with all support groups on high alert.

Kind regards
May 18, 08:54 CAT
May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023
BankTech Maintenance - Update front-end messages & CPI updates
Completed - The scheduled maintenance has been completed.
May 18, 22:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 CAT
Scheduled - We will be undergoing scheduled maintenance during this time.

Change window:
Sandbox environment 20h00-21h00
Production environment 21h00-22h00
May 18, 10:35 CAT
ABSA - Planned Large Software Release 13-14 May 2023
Completed - The scheduled maintenance has been completed.
May 18, 08:52 CAT
Scheduled - Dear Client

Please take note Absa Bank Ltd has a planned Large Software Release this upcoming weekend.

Change Window:
Start: Saturday, 13 May at 23h00
End: Sunday, 14 May at 05h00

Client impact:
There will be intermittent downtime during the deployment process and a delay with the delivery of statement and response files on Sunday morning. Estimated time for back log of files to be cleared is around 11AM.

The change will be monitored with all support groups on high alert.

Kind regards
May 11, 10:12 CAT
May 17, 2023

No incidents reported.

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