tag:status.bank.tech,2005:/historyBankTech Status - Incident History2024-03-19T10:49:37+02:00BankTechtag:status.bank.tech,2005:Incident/202228152024-03-16T16:20:57+02:002024-03-16T16:20:57+02:00Heads up: Absa Bank Planned Software Release 16-17 March 2024<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:20</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:20</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:21</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />Please take note Absa Bank Ltd has a planned Software Release this upcoming weekend.<br /><br />Change Window:<br />Start: Saturday, 16 March 2024:23h00 PM<br />End: Sunday, 17 March 2024: 05h00 AM<br /><br />Client impact:<br />There will be downtime during the change window and a delay with the delivery of bank statements and response files on Sunday morning. The estimated time for backlog of files to be cleared is around 11:00 AM.<br /><br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/202426412024-03-14T21:18:13+02:002024-03-14T21:18:13+02:00Heads up: Azure Services outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:18</var> CAT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:20</var> CAT</small><br><strong>Update</strong> - To our valued clients,<br /><br />Please note the below status from Microsoft, this message was last updated at 14:23 UTC on 14 March 2024<br /><br />Current Workstreams: We are exploring the following mitigation workstreams<br /><br />Working with our local network partner to fix defective links.<br />Exploring traffic redirection and optimization on our network<br /><br /><br />We estimate that these workstreams will take up to 12 hours to complete.<br /><br />Customers who are experiencing severe disruption to their operations may want to consider their BCDR options.<br /><br />The next update will be provided in 4 hours or as events warrant.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:15</var> CAT</small><br><strong>Update</strong> - To our valued clients,<br /><br />Please note the below status from Microsoft.<br /><br />Network latencies - South Africa North and South Africa West.<br /><br />Impact Statement: Starting at 10:30 UTC on 14 Mar 2024, customers using Azure Services in South Africa North and South Africa West may experience increased network latency or packet drops when accessing their resources.<br /><br />Current Status: We have determined that multiple fibre cables on the West Coast of Africa — WACS, MainOne, SAT3, ACE — have been impacted which reduced the total capacity supporting our Regions in South Africa.<br /><br />In addition to these cable impacts, the ongoing cable cuts in the Red Sea — EIG, Seacom, AAE-1 — are also impacting capacity on the East Coast of Africa.<br /><br />This combination of incidents has impacted all Africa capacity – including other Cloud providers and public Internet as well.<br /><br />Current Workstreams: We are exploring the following mitigation workstreams<br /><br />Working with our local network partner to fix defective links.<br />Exploring traffic redirection and optimization on our network<br /> The next update will be provided in 60 minutes, or as events warrant<br /><br />This message was last updated at 13:22 UTC on 14 March 2024</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:11</var> CAT</small><br><strong>Update</strong> - To our valued clients,<br /><br />Further to our communication, please note that the services have been restored and our team is running BCM restoration procedures to ensure your data integrity. Kindly inform your account manager of any issues experienced.<br /><br />We appreciate your patience during this time.<br /><br />Kind regards<br />BankTech Incident Response Team</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>16:10</var> CAT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:47</var> CAT</small><br><strong>Identified</strong> - To our valued clients,<br /><br />Further to our major outage notification, please note that the Infrastructure Support Engineering Team has identified the issue and confirmed it with the infrastructure provider.<br /><br />Once connectivity has been restored, we will ensure no data loss and communicate once the services have been restored.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:23</var> CAT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:23</var> CAT</small><br><strong>Investigating</strong> - To our valued clients,<br /><br /><br />Please be advised that Microsoft Azure infrastructure services are currently experiencing a major outage at 12:50 pm 2024/03/14.<br /><br />Due to Banktech's use of these services, this will affect our platform.<br /><br />We are awaiting further information regarding the outage and will provide updates as they are received.<br /><br />We appreciate your patience during this time.<br /><br />Kind regards<br />BankTech team</p>tag:status.bank.tech,2005:Incident/202018792024-03-09T20:00:56+02:002024-03-09T20:00:56+02:00Heads up: Debicheck Maintenance Scheduled for the 9th March 2024<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:53</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to inform you that we will be implementing a maintenance change on the 9th of March 2024.<br /><br />Change Window:<br />Start: Saturday, 9 March 2024 at 18:00 PM<br />End: Saturday, 9 March 2024 at 20:00 PM<br /><br />Downtime:<br />We don't anticipate any downtime during the change window but there might be intermittent failures which may impact Debicheck Mandate and Collection files.</p>tag:status.bank.tech,2005:Incident/201264582024-03-01T09:00:00+02:002024-03-01T11:09:39+02:00Heads Up: Delay with processing of Host response files.<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client<br /><br />This notification serves to inform you that we are aware of the slow response on processing Host response files at present.<br /><br />Following our previous communication regarding the delay in processing host response files, the issue has been resolved and the backlog cleared accordingly.<br /><br />We sincerely apologise for the inconvenience caused.<br /><br />No Further updates to follow.</p>tag:status.bank.tech,2005:Incident/201061542024-03-01T08:19:43+02:002024-03-01T08:19:43+02:00Heads up: AVS-R delay 2024/02/29<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:19</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client<br /><br />Please note that the AVS-R service is available and to inform you that the issue has been resolved.<br /><br />No further updates.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>15:34</var> CAT</small><br><strong>Identified</strong> - Dear Valued Client.<br /><br />BankTech makes use of Standard Bank's AVSR service, Standard Bank is currently experiencing an outage with its AVSR service.<br /><br />They are currently working on rectifying the fault, further updates to be provided.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:32</var> CAT</small><br><strong>Investigating</strong> - Dear Valued Client<br /><br />We are aware that the BankTech bank account verification service AVSR, is currently experiencing an outage.<br /><br />Our operations team are currently busy with the investigation, updates shall be provided once received.</p>tag:status.bank.tech,2005:Incident/199817682024-02-18T17:00:56+02:002024-02-18T17:00:56+02:00Heads Up: BankServ Africa Maintenance Scheduled for 18 February 2024<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>17:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>14:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:07</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to confirm that BankserveAfrica will be deploying maintenance on their infrastructure<br /><br />Implementation Times:<br />Start time: Sunday 18 February 2024: 14:00 PM<br />End time: Sunday 18 February 2024: 17:00 PM<br /><br />Impact:<br />Account Holder Verification (Realtime/Batch)<br />Debicheck Rail<br /><br />Downtime:<br />There will be intermittent downtime therefore causing processing delays during the change window.</p>tag:status.bank.tech,2005:Incident/199817582024-02-18T10:00:56+02:002024-02-18T10:00:56+02:00Heads up: CAPI Maintenance Scheduled for the 17th February 2024<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>10:05</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to inform you that we will be implementing a maintenance change on the 17th of February 2024.<br /><br />Change Window:<br />Start: Saturday, 17 February 2024 at 21:00 PM<br />End: Sunday, 18 February 2024 at 10:00 AM<br /><br />Downtime:<br />We don't anticipate any downtime during the change window but there might be intermittent failures.</p>tag:status.bank.tech,2005:Incident/199288902024-02-12T00:00:56+02:002024-02-12T00:00:56+02:00Heads up: Absa Bank Routine Mainframe Maintenance 11 February 2024<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:01</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />Please take note Absa Bank Ltd has a Routine Mainframe Maintenance this upcoming weekend.<br /><br />Change Window:<br />Start: Sunday, 11 February 2024:21h00 PM<br />End: Sunday, 11 February 2024: 23h59 PM<br /><br />Client impact:<br />There will be no downtime anticipated during the change window.<br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/199289082024-02-11T17:00:56+02:002024-02-11T17:00:56+02:00Heads Up: BankServ Africa Maintenance Scheduled for 11 February 2024<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>17:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>11:03</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to confirm that BankServ Africa will be deploying maintenance on their infrastructure.<br /><br />Implementation Times:<br /><br />Start time: Sunday 11 February 2024: 14:00 PM<br />End time: Sunday 11 February 2024: 17:00 PM<br /><br />Impact:<br />Account Holder Verification (Realtime/Batch)<br />Debicheck Rail<br /><br />Downtime:<br />There will be intermittent downtime therefore causing processing delays during the change window.</p>tag:status.bank.tech,2005:Incident/198742352024-02-04T02:00:35+02:002024-02-04T02:00:35+02:00Heads up: CAPI Maintenance Scheduled for the 3-4 February 2024<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>11:54</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to inform you that we will be implementing a maintenance change on 3-4 February 2024.<br /><br />Change Window:<br />Start: Saturday, 3 February 2024 at 22:00 PM<br />End: Sunday 4 February 2024 at 2:00 AM<br /><br />Downtime:<br />We don't anticipate downtime during the change window but there might be intermittent failures. The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/198362212024-01-26T11:04:07+02:002024-01-26T11:04:14+02:00Heads Up: Delay in processing payments on CAPI – 26 January 2024<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:04</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client<br />We are aware that payments are being delayed at present due to a queue build-up on CAPI.<br /><br />We are pleased to inform you that the issue has been resolved and Capi Payments are processing as normal.<br /><br />No further update to follow.</p>tag:status.bank.tech,2005:Incident/198361822024-01-26T11:02:03+02:002024-01-26T11:02:03+02:00Heads Up: ABSA Delay with the processing of Recon focus Swift Statements<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:02</var> CAT</small><br><strong>Resolved</strong> - Following our previous communication regarding the delay in processing Reconfocus Swift Statements, the issue has been resolved and the backlog has cleared. Files are processing as normal.<br /><br />We sincerely apologise for the inconvenience caused.<br /><br />No Further updates to follow.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:00</var> CAT</small><br><strong>Investigating</strong> - Dear Valued Client<br /><br />This notification serves to inform you that we are aware that some clients have not received their Swift statement files this morning due to a technical error experienced.<br /><br />Our Support team is underway to investigate and remediate the issue and resend the missing statement files accordingly.<br /><br /> Further updates to follow.</p>tag:status.bank.tech,2005:Incident/197532332024-01-21T21:00:23+02:002024-01-21T21:00:24+02:00Heads up: Absa Bank Planned Monthly Routine Maintenance on 21 January 2024<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>14:01</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:57</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance change on our mainframe application on 21 January 2024.<br /><br />Change Window:<br />Start: Sunday, 21 January 2024 at 14:00PM<br />End: Sunday, 21 January 2024 at 21:00PM<br /><br />Impact services:<br />This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.<br /><br />RTC Payment (Real-time clearance)<br />Debi-Check<br />Host files.<br /><br />Downtime:<br />There will be intermittent downtime and therefore causing processing delays during the change window.<br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/196955822024-01-14T06:00:33+02:002024-01-14T06:00:33+02:00Heads up: Absa Bank MQ Maintenance on 13-14 January 2024<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:03</var> CAT</small><br><strong>Scheduled</strong> - Dear Client<br /><br />This notification serves to confirm that Absa Bank Ltd is conducting a planned upgrade on one of the core applications.<br /><br /><br />Change Window:<br />Start: Saturday 13 January 2024 at 22:00 PM<br />End: Sunday 14 January 2024 at 06:00 AM<br /><br /> <br />Downtime:<br />There may be intermittent downtime during the change window.<br /> <br />This will impact the following service via MQ:<br /><br />Notify Me for Business (NMB)<br />SMS Messaging<br />Debi-Check<br />Host files<br /> RTC Payment (Real time clearance)<br /> <br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/195914632024-01-02T11:30:00+02:002024-01-02T12:50:00+02:00Public website issue<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> CAT</small><br><strong>Resolved</strong> - A public-facing company website was unavailable due to a technical issue, which might have caused certain emails to have been returned undelivered. This issue has been resolved.<br />Customers are requested to re-send any emails returned as undelivered.</p>tag:status.bank.tech,2005:Incident/194281232023-12-17T21:00:47+02:002023-12-17T21:00:47+02:00Heads up: Absa Bank Planned Routine maintenance 17th December 2023<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>14:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>16:14</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to confirm that Absa Bank Pty Ltd will be conducting planned maintenance on our applications on the 17th of December 2023.<br /><br />Change Window:<br />Start: Sunday, 17 December at 14h00 pm<br />End: Sunday, 17 December at 21h00 pm<br /><br />Impacted Services:<br />We do not anticipate any downtime but there might be intermittent failures during the deployment process affecting. <br /><br />-RTC and Capi payments<br />-Debicheck files<br />-Host Files</p>tag:status.bank.tech,2005:Incident/194276492023-12-14T02:00:43+02:002023-12-14T02:00:44+02:00Heads up: CAPI Maintenance is Scheduled for the 13th of December 2023.<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>02:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:17</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to inform you that there will be a maintenance release tonight 13 December 2023.<br /><br /><br />Change Window:<br />Start: Wednesday, 13 December 2023 at 22:00 pm<br />End: Wednesday, 14 December 2023 at 2:00 am<br /><br />Downtime:<br />We don't anticipate downtime during the change window but there might be intermittent failures on CAPI payments and mandates.</p>tag:status.bank.tech,2005:Incident/191278982023-11-19T21:00:35+02:002023-11-19T21:00:35+02:00Heads up: Absa Bank Planned Monthly Routine Maintenance on 19 November 2023<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>14:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:32</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance change on our mainframe application on 19 November 2023.<br /><br />Change Window:<br />Start: Sunday, 19 November 2023 at 14:00pm<br />End: Sunday, 19 November 2023 at 21:00pm<br /><br />Impact services:<br />This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.<br /><br />RTC Payment (Real-time clearance)<br />Debi-Check<br />Host files<br /> <br />Downtime:<br />There will be intermittent downtime and therefore causing processing delays during the change window.<br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/191348672023-11-16T22:00:34+02:002023-11-16T22:00:34+02:00Heads up: CAPI Deployment Scheduled for the 15th & 16th November 2023<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:52</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client,<br /><br />This notification serves to inform you that there will be a change release on the 15th and the 16th of November 2023.<br /><br />Change Window:<br />Start: Thursday, 16th Nov 2023 at 21:00 pm<br />End: Thursday, 16th Nov 2023 at 22:00 pm<br /><br />Downtime:<br />We don't anticipate any downtime but, there might be intermittent failures that may impact both CAPI Payments and Mandates during the change window.<br /><br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/191279442023-11-15T22:00:22+02:002023-11-15T22:00:22+02:00Heads up: CAPI Deployment Scheduled for the 15th & 16th November 2023<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:37</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client,<br /><br />This notification serves to inform you that there will be a change release on the 15th and the 16th of November 2023.<br /><br />Change Window:<br />Start: Wednesday, 15th Nov 2023 at 21:00 pm<br />End: Wednesday, 15th Nov 2023 at 22:00 pm<br /><br />Change Window:<br />Start: Thursday, 16th Nov 2023 at 21:00 pm<br />End: Thursday, 16th Nov 2023 at 22:00 pm<br /><br />Downtime:<br />We don't anticipate any downtime but, there might be intermittent failures that may impact both CAPI Payments and Mandates during the change window.<br /><br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/190558182023-11-12T05:00:24+02:002023-11-12T05:00:24+02:00Heads up: Absa Bank Planned Large Software Release 11-12 November 2023<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>05:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>23:01</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:27</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />Please take note Absa Bank Ltd has a planned Large Software Release this upcoming weekend.<br /><br />Change Window:<br />Start: Saturday, 11 November 2023 :23h00 PM<br />End: Sunday, 12 November 2023: 05h00 AM<br /><br />Client impact:<br />There will be downtime during the change window and a delay with the delivery of bank statements and response files on Sunday morning. Estimated time for back log of files to be cleared is around 11AM.<br /><br />The change will be monitored with all support groups on high alert.</p>tag:status.bank.tech,2005:Incident/190812662023-11-12T00:02:15+02:002023-11-12T00:02:15+02:00Heads up: ABSA CAPI Deployment Scheduled for the 11th of November 2023<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>00:02</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>21:01</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:18</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to inform you that there will be a change release on the 11th of November 2023.<br /><br />Change Window:<br />Start: Saturday, 11th Oct 2023 at 21:00 pm<br />End: Saturday, 11th Oct 2023 at 23:00 pm<br /><br />Downtime:<br />We do anticipate intermittent downtime during the change window that may impact both CAPI payments and mandates.</p>tag:status.bank.tech,2005:Incident/190555952023-11-08T15:12:37+02:002023-11-08T15:12:37+02:00Heads Up: Intermittent / Slow Processing failures on DebiCheck Mandates for 8th November 2023.<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:12</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client<br /><br />We are pleased to confirm the issue has been resolved, Mandates are now processing.<br />We do apologies for the inconvenience caused.<br /><br />No Further update to follow.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> CAT</small><br><strong>Identified</strong> - Dear Valued Client<br /><br />We are aware of intermittent/slow processing failures on Debicheck Mandates currently.<br />The root cause has been identified and our technical support team is underway to remediate the problem.<br /><br />Further updates to follow.</p>tag:status.bank.tech,2005:Incident/190557232023-11-08T15:11:42+02:002023-11-08T15:11:42+02:00Heads Up: ABSA Bank Delays with processing of AVS/R Files<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:11</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client<br /><br />Following our previous communication regarding the delay in processing AVS/R files, the issue has been resolved and the backlog has cleared. Files are processing as normal.<br /><br />We sincerely apologise for the inconvenience caused.<br /><br />No Further updates to follow.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> CAT</small><br><strong>Investigating</strong> - Dear Valued Client<br /><br />This notification serves to inform you that we are aware clients are experiencing delays with AVS/R Files. Our Support team is underway to investigate and remediate the issue and the backlog of files will be cleared accordingly.<br /><br /> Further updates to follow.</p>tag:status.bank.tech,2005:Incident/190090612023-11-06T10:00:28+02:002023-11-06T10:00:28+02:00Heads up: Absa Bank Planned Routine Maintenance 5-6 November 2023<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>23:01</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:29</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client<br /><br />This notification serves to confirm that Absa Bank Ltd is conducting a planned maintenance change on our mainframe application on 5-6 November 2023.<br /><br />Change Window:<br />Start: Sunday, 5 November 2023 at 23:00 PM<br />End: Monday, 6 November 2023 at 10:00 AM<br /><br />Impacted service:<br />This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.<br /><br />RTC Payment (Real-time clearance)<br />Debi-Check<br />Host files<br /> <br />Downtime:<br />No Downtime anticipated.</p>