BankTech Platform and Components

All Systems Operational

About This Site

Welcome to the BankTech real-time status page, where we provide information and updates on our applications, our APIs and other services. Our platform is continuously monitored for outages, slowdowns, or other issues, and should there be any interruptions in service, we will provide status updates here.
We also monitor outages, issues and scheduled maintenance at the main acquiring banks, which we will post here.

BankTech Platform Operational
90 days ago
100.0 % uptime
Today
BankTech API Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Operational
90 days ago
100.0 % uptime
Today
Bank Integrations Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank Host - Results Service Operational
90 days ago
100.0 % uptime
Today
Standard Bank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
ABSA Host - Result Service Operational
90 days ago
100.0 % uptime
Today
ABSA CAPI - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Submission Service Operational
90 days ago
100.0 % uptime
Today
Nedbank Host - Result Service Operational
90 days ago
100.0 % uptime
Today
Nedbank API - DebiCheck Authentication Service Operational
90 days ago
100.0 % uptime
Today
Data Services Operational
90 days ago
99.99 % uptime
Today
Bank Account Verification Operational
90 days ago
99.98 % uptime
Today
RSA ID Verification Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Paytec Service Ticketing Operational
90 days ago
100.0 % uptime
Today
BankTech Platform (non-production) Operational
90 days ago
100.0 % uptime
Today
BankTech Web App Sandbox Operational
90 days ago
100.0 % uptime
Today
BankTech API Sandbox Operational
90 days ago
100.0 % uptime
Today
Jira Service Management Service Portal Operational
Jira Service Management Jira Service Management Email Requests Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:30 CAT
Scheduled - Dear Valued Client

This notification serves to confirm that Absa Bank Ltd will be conducting a planned maintenance change on our mainframe application on 22 October 2025.

Change Window:
Start: Wednesday, 22 October 2025 at 00:30 AM
End : Wednesday, 22 October 2025 at 01:00 AM

Impact services:
This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.
RTC Payment (Real-time clearance)

Downtime:
There will be intermittent downtime and therefore causing processing delays during the change window.
The change will be monitored with all support groups on high alert.

The Absa Team

Oct 21, 09:01 CAT
Oct 21, 2025
Resolved - Our team is now able to see full recovery across the vast majority of Atlassian products.

We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency.

We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.

Oct 21, 08:41 CAT
Update - Update: Oct 20, 2025 - 16:00 SAST

We understand your pain and mitigating or fixing this issue is of utmost importance. Our public cloud provider is actively working to mitigate this issue on priority. We have been seeing partial operational success.

Oct 20, 16:26 CAT
Update - Update: Oct 20, 2025 - 14:00 SAST

Atlassian team is actively engaged and continues to work with our public cloud provider to mitigate this issue at the earliest. Atlassian team are starting to see partial operations succeed.

Oct 20, 14:22 CAT
Identified - Update : Oct 20, 2025 -12:10 pm SAST

We understand that our public cloud provider has identified the cause of the issue. We are starting to see some recovery and is working towards mitigation. We appreciate your patience.

Oct 20, 12:12 CAT
Update - Update from service provider

Oct 20, 2025 - 11:30 CAT - We are experiencing an outage due to some issue at the end of our public cloud provider. We are working closely with them to get this resolved or mitigated as quickly as possible. ETA of the same is not know at the moment.

Oct 20, 11:32 CAT
Investigating - Investigating - We have noticed that Atlassian Cloud services are impacted.

Update Oct 20, 2025 - 08:24 UTC - Atlassian Cloud services are impacted and we are aware that our customers might not be able to create support tickets. Our teams are actively investigating the same.

We shall keep you informed of the progress.

Please let us know via email if you have any issues to raise, we will confrim once the Jira portal issues have been resolved.

Kind regards
Banktech support team

Oct 20, 11:10 CAT
Oct 20, 2025
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 CAT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 CAT
Scheduled - Dear Valued Client

This notification serves to confirm that Absa Bank Ltd will be conducting a planned maintenance on our mainframe application on 19 October 2025.

Change Window:
Start: Sunday, 19 October 2025 at 21:00 PM
End : Sunday, 19 October 2025 at 23:59 PM


Impact services:
This will impact on batch services during the change window. Limited impact anticipated on the CAPI service.
RTC Payment (Real-time clearance)
Debi-Check
Host Files
AVS Batch

Downtime:
There will be intermittent downtime and therefore causing processing delays during the change window.
The change will be monitored with all support groups on high alert.

Yours Sincerely
The Absa Team

Oct 17, 13:12 CAT
Oct 19, 2025
Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.